Introduction and Overview

At SagacityLink, we understand that trust forms the foundation of every successful business relationship. This privacy policy explains how we collect, use, and protect your personal information when you interact with our business budget education services.

We operate under Vietnamese data protection laws while serving clients across various markets. Our approach balances comprehensive protection with practical business needs. When you share information with us, you're not just another data point — you're a valued client whose privacy deserves respect.

This policy applies to all interactions with SagacityLink, whether through our website at sagacitylink.com, email communications, phone consultations, or in-person meetings. We believe transparency shouldn't be complicated, so we've written this policy in plain language that explains exactly what happens with your information.

Information We Collect

Personal Contact Information

We collect basic contact details when you reach out to us or express interest in our services. This includes your name, email address, phone number, and business address. We also gather information about your company size, industry, and specific budget management challenges you're facing.

Business and Financial Context

During consultations, we may collect information about your current financial processes, budget planning methods, and business goals. This helps us provide relevant education and recommendations. We never access your actual financial accounts or sensitive proprietary information unless specifically authorized in writing.

How We Use Your Information

• Providing personalized budget education and business guidance tailored to your specific situation
• Communicating about program schedules, educational materials, and relevant business insights
• Improving our educational content based on common questions and challenges we encounter
• Maintaining accurate records of your learning progress and program participation
• Sending periodic updates about new educational resources or program offerings that match your interests
• Complying with Vietnamese business regulations and maintaining proper educational service documentation

We focus on using your information to genuinely help your business succeed. Every email we send, every recommendation we make, stems from a real understanding of your specific challenges. We're not interested in generic marketing blasts — we prefer meaningful conversations that lead to actual improvements in how you manage your business finances.

Data Sharing and Third Parties

We operate with a simple principle: your information stays with us unless you explicitly approve sharing or legal requirements demand it. We don't sell client lists, trade contact information, or participate in data broker networks.

Limited Service Provider Access

Some trusted service providers help us deliver our educational programs. This might include email service platforms for sending program updates, calendar systems for scheduling consultations, or document storage services for educational materials. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal and Regulatory Requirements

Vietnamese business regulations occasionally require disclosure of certain information. We comply with legitimate legal requests while protecting your privacy to the fullest extent possible. If we're ever required to disclose information about you, we'll notify you beforehand unless legally prohibited from doing so.

Your Privacy Rights

You maintain significant control over your personal information. These rights aren't just theoretical — we've designed practical processes to help you exercise them effectively.

We typically respond to privacy requests within five business days for simple requests, and up to fifteen days for more complex situations. There's no charge for reasonable requests, though we might ask you to verify your identity before processing sensitive requests.

Data Security and Protection

Protecting your information isn't just about technology — it's about building systems and habits that prioritize security at every step. We use industry-standard encryption for data transmission and storage, but security goes deeper than just technical measures.

Technical Safeguards

All data transmission occurs over encrypted connections. Our servers use current security protocols, and we maintain regular backups with appropriate access controls. Email communications containing sensitive information are encrypted, and we use secure file sharing systems for document exchanges.

Operational Security

Team members receive regular training on privacy practices and data handling procedures. Access to client information is limited to staff who need it for their specific job functions. We maintain detailed logs of who accesses what information and when.

Physical security matters too. Paper documents are stored in locked cabinets, and computer screens are positioned to prevent unauthorized viewing. When documents are no longer needed, they're securely destroyed using appropriate methods.

Data Retention and Deletion

We keep information only as long as necessary to provide services and meet legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.

When retention periods expire, we securely delete information using methods appropriate to the storage medium. This includes overwriting digital files and physically destroying paper documents. You can request earlier deletion in most cases, though some information must be retained for legal compliance.

International Data Transfers

While SagacityLink operates primarily within Vietnam, some of our service providers are located internationally. When we transfer your information outside Vietnam, we ensure appropriate safeguards are in place to maintain the same level of protection you receive domestically.

Cloud storage and email services may involve servers in multiple countries. We work only with providers who maintain strong privacy protections and comply with international data transfer requirements. You have the right to know about these transfers and request alternatives when feasible.

If you're concerned about international data transfers affecting your specific information, we can discuss alternative arrangements that keep your data within Vietnam. This might involve using different service providers or modifying how we deliver certain services to you.

Children's Privacy

Our business education services target adult professionals and business owners. We don't knowingly collect personal information from individuals under 16 years of age. If you're under 16 and interested in business education, we encourage you to involve a parent or guardian in any communications with us.

If we discover we've inadvertently collected information from someone under 16, we'll delete it promptly unless we have explicit parental consent to maintain it. Parents and guardians can contact us to review, update, or delete information about their children.

Cookie and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our educational content. Most cookies we use are essential for website functionality, while others help us analyze which content proves most helpful to business owners like yourself.

Types of Cookies We Use

• Essential cookies that enable basic website functions like navigation and security
• Analytics cookies that help us understand which educational content resonates with visitors
• Functional cookies that remember your preferences for language, region, or content topics
• Performance cookies that help us identify and fix website issues

You can control cookie settings through your browser preferences. Disabling certain cookies might limit some website functionality, but won't prevent you from accessing our core educational content or contacting us for services.

Policy Updates and Changes

Privacy practices evolve as technology changes and legal requirements develop. When we update this policy, we'll post the new version on our website and notify active clients via email about any significant changes that affect how we handle their information.

We don't make retroactive changes that reduce your privacy protections without explicit consent. If new regulations require changes to how we handle existing client information, we'll explain those requirements and offer choices where legally permissible.

You can always request information about recent policy changes and how they might affect your specific situation. We maintain previous policy versions for reference and can explain differences if needed.